PRIVACY
OUR PRIVACY POLICY
01- PRIVACY POLICIES AND PROCEDURES
The Exchange Dubbo Pty Ltd (“Company”) values your privacy and is committed to maintaining your trust. We provide this Privacy Policy to inform you of our policies and procedures regarding the collection, use, and disclosure of personally identifiable information received from users of this website located at www.yourexchange.co (the "Website") and all other Company services, and all content offered as a part thereof (the "Services").
01.1. Changes. This Privacy Policy may be updated from time to time for any reason, at our sole discretion. We will notify you of any material changes to our Privacy Policy by posting the new Privacy Policy on our Website. You are advised to consult this Privacy Policy regularly for any changes.
01.2. Incorporation into Terms of Service. By using or accessing the Website or the Services, you are accepting the practices described in this Privacy Policy, and you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. This Privacy Policy is incorporated into, and considered a part of, the Company’s Terms of Service.
01.3. Personal Information. “Personal Information” may include, but is not limited to information that identifies you as an individual or relates to an identifiable person, such as name, postal address, telephone number, email address, etc. The Company does not collect any personal data from visitors to its website that is not voluntarily provided. The Company only collects your Personal Information if you register for an account with the Company’s Website, when you use the Company’s Services, and when you send the Company communications in connection with your use of the Services.
01.4. Third Party Personal Information. We may obtain your Personal Information from third parties, such as third parties with whom we affiliate in providing the Company’s services. If you are an affiliate who provides the Company with Personal Information about third parties, you warrant to the Company that any Personal Information that you provide to the Company about any third party individuals was obtained by you with full consent, and that the individual has not communicated to you that they wish to opt out of receiving communication from the Company or having the Company collect information about him or her.
01.5. Use and Sharing of Personal Information. We use the information we collect from our Website and your use of our Services to provide and improve existing Services; to develop new Services; and to protect you and the Company. We will not share your Personal Information with anyone except for our Company’s authorised service providers,1 business affiliates,2 and business partners3 for business purposes; or unless we specifically inform you and give you an opportunity to opt out of our sharing your Personal Information.
01.5.1. In general, we may use and/or share your Personal Information:
Authorised service providers are companies that perform certain services including, but not limited to, fulfilling orders, delivering packages, providing customer service and marketing assistance, performing business and sales analyses, supporting the functionality of the Services, etc., on our behalf. These service providers may have access to your Personal Information, but to the extent necessary to perform or fulfil their business purpose. We do not permit them to share or use any of your Personal Information for any other purpose.
Affiliate businesses are those businesses with whom we may affiliate to sell our Services. We may share information we collect, including Personal Information, with affiliated businesses. We instruct all affiliated businesses to comply with applicable privacy and security laws and, at a minimum, in any commercial e-mail they send to you, to give you the opportunity to choose not to receive such email messages in the future.
Business partners are typically merchants offering the products, services, promotions, contests and/or sweepstakes in connection with or somehow related to our own Services. We will not share your Personal Information with business partners unless you choose to participate in their offer or program. When you choose to engage in a particular offer or program, you authorise us to share your email address and other Personal Information with the relevant business partner.
01.5.1.1. To respond to your inquiries and your requests regarding our Services.
01.5.1.2. To send you information regarding our services and changes to our terms, conditions, and policies.
01.5.1.3. To complete your user account registration and communicate with you regarding your purchase of our Services.
01.5.1.4. To send you marketing communication and newsletters about our Services. The Company likes to keep its clients, personnel and other interested parties informed of developments of interest to them. If you do not wish to receive publications or details of events or seminars that we consider may be of interest to you, please let us know by emailing start@yourexchange.co.
01.5.1.5. To facilitate social sharing functionality.
01.5.1.6. To facilitate the sharing of member details within The Exchange Community in-order to benefit other members. This includes via email, in person and any online channels owned by The Exchange.
01.5.1.7. To collaborate with business affiliates, partners, vendors, or service providers to provide you with our Services.
01.5.1.8. In connection with our business purposes, including but not limited to data analysis, audits, fraud monitoring and prevention, developing or enhancing new and existing Services, expanding our business activities, etc.
01.5.2. We will not use and/or share your Personal Information:
01.5.2.1. To run interest-based advertising campaigns that collect personal data such as email addresses, telephone numbers, etc.
01.5.2.2. To use or associate personal data with remarketing lists, cookies, data feeds, or other anonymous identifiers.
01.5.2.3. To use or associate targeting information, such as demographics or location, with any personal data collected from the ad or its landing page.
01.5.2.4. To share any personal data with Google or third-party companies through our remarketing tag or any product data feeds which might be associated with our ads.
01.5.3. However, we reserve the right to disclose Personal Information that we believe to be necessary or appropriate in the following circumstances:
01.5.3.1. As required by law, such as to comply with a subpoena, or similar legal process.
01.5.3.2. When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
01.5.3.3. To enforce our Terms of Service.
01.5.3.4. To allow us to pursue available remedies or limit the damage we may sustain.
01.6. Personally Non-Identifiable Information: We may collect personally non-identifiable information, including but not limited to demographic data, age, education level, profession, geographic location or gender, from you at the time of registration, or when you choose to use our Services. This information is not, by itself, sufficient to identify or contact you. The Company may store such information, or it may be included in databases owned and maintained by partners, affiliates, agents, or service providers of the Company. The Company may use such information and pool it with other information to track data related to growing the business, such as the total number of visitors to our Website and the domain names of our visitors' Internet service providers.
01.7. Passively Collected Information: Your visit to our Website may allow us to obtain certain additional, personally non-identifiable information that is collected passively using various technologies. This information includes but is not limited to, for example, IP addresses, browser types, date and time of page views, location information associated with your IP address, domain names, your interactions to an ad delivered by us or our ad technology partners and other anonymous statistical data involving your use of the Website and/or our services. This information cannot presently be used to specifically identify you.
01.8. Aggregated Personal Data: The Company may analyse your personal data provided through the Website or in connection with rendering the Services, in aggregate form. This aggregate information does not identify you personally. We may share this aggregate data with our partners, affiliates, agents, or service providers for business purposes. We may also disclose aggregated statistics to explain our Services to current and prospective business partners, and to other third parties for other lawful, business-related purposes.
01.9. Tracking and Advertising. The Company’s Website may use technologies such as cookies, web beacons and log files.
01.9.1. Cookies. When you visit our Website or otherwise interact with the Service, we may send one or more “cookies” to your computer or other devices. Cookies are alphanumeric identifiers stored on your computer through your web browser and are used by most websites to help personalise your web experience. Some cookies may facilitate additional site features for enhanced performance and functionality such as remembering preferences, allowing social interactions, analysing usage for site optimisation, providing custom content, allowing third parties to provide social sharing tools, and serving images or videos from third party websites. Some features on this site will not function if you do not allow cookies. We may link the information we store in cookies to any Personal Information that you submit while visiting our Website.
We may use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. Persistent cookies enable us to track and target the interest of our users to enhance the experience on our site.
Functional cookies, persistent and session type, store information to enable core site functionality, such as Live Chat and Client ID remembrance.
Analytics cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site and our marketing campaigns.
Advertising cookies may be set through our Website by our advertising partners. Data may be collected by these companies that enable them to serve up advertisements on other sites that are relevant to your interests.
If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to automatically decline cookies, or be given the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site. You may also wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html.
If you reject cookies, you may still use our site, but some features on the site will not function properly.
01.9.2. Web Beacons. Web beacons are electronic files that signal when a webpage, advertisement, video, other content, an email or newsletter has been viewed. They are usually invisible to you. We may use web beacons alone or in conjunction with cookies to compile information about our Service. Web beacons may be used within the Service to track email open rates, web page visits or form submissions. In some cases, we tie the information gathered by web beacons to your Personal Information to gauge the effectiveness of certain communications and our marketing campaigns.
01.9.3. Log Files. A Log File is a file that records either events that occur in an operating system or other software runs, or messages between different users of a communication software. Log file information is automatically reported by your browser each time you access the Website or our Services. Along with cookies and web beacons, log files help provide additional functionality to the Website and Services and help us analyse Website and Services usage more accurately. We and/or our third party tracking-utility partners may use log files on our Websites to gather automatically gather and store information including, but not limited to, internet protocol (“IP”) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data, for business purposes. We may use Google Analytics, which uses cookies and other, similar technologies to collect and analyse information about use of the Service and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
01.9.4. We may, either directly or through third party companies and individuals we engage to provide services to us, also:
01.9.4.1. Track your use of our Website and the Services for purposes of our own customer support, analytics, research, fraud prevention, risk assessment, regulatory compliance, investigation, etc.
01.9.4.2. Track your behavior on our own Website and use of the Services to market and advertise our Services to you on our Website platform and third party websites. You may opt out of receiving advertisements by visiting the Network Advertising Initiative (http://www.networkadvertising.org/choices/) and/or the Digital Advertising Alliance (http://www.aboutads.info/choices/). Please note that even if you choose to opt-out of receiving targeted advertising, you may still receive advertising on the Services, generally. The advertising will simply not be targeted or specific to your interests.
01.10. Children. The Website and our related Services are not intended for anyone under 18, and we do not knowingly collect information from anyone under the age of 18. Anyone aged 18 or under should not submit any Personal Information without the permission of their parents or guardians. By using the Website and our related Services, you are representing that you are at least 18 years old.
01.11. Links to Other Websites. This Privacy Policy applies only to this Website and the Company’s Services. It does not apply to any third-party sites. This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties. The inclusion of a link does not imply endorsement of the linked site or service by us or by our affiliates.
01.12. Security. We maintain reasonable and appropriate, although not infallible, security precautions to protect your Personal Information from loss, misuse, alteration or destruction. We restrict access to non-public Personal Information about you to those members of the Company and, if applicable, the Company’s trusted affiliates or service providers who need to know that information in order for us to provide the Services to you. We protect sensitive information transmitted via the online portal, and we also protect your information offline. If you are a client using the online portal, you will be required to register for an account on this Website in order to obtain: (1) a user-id and password for authentication and (2) secure access to a transaction or certain business confidential or proprietary information and Services via the client portal.
However, we cannot guarantee that hackers or unauthorised personnel will not gain access to your Personal Information, despite our reasonable efforts. You should note that in using the Website and our related Services, your information will travel through third party infrastructures which are not under our control. You shall be solely responsible for ensuring that any information or content downloaded from this Website, or any other website that you access from this Website, does not contain any virus or other computer software code or subroutine designed to disable, erase, impair or otherwise damage its systems, software or data. You shall indemnify, defend and hold the Company or its affiliates harmless from any liability, claim, cost or damage arising out of any third-party claim or suit caused by such virus or code or subroutine.
Please feel free to raise any questions, concerns or specific directions you may have regarding the privacy and security of your information to start@yourexchange.co.
01.13. Data Retention. We will retain your Personal Information for as long as needed to provide the applicable Services, unless a longer retention period is required or permitted by law.
01.14. Do Not Track. Your browser setting may allow you to automatically transmit a "Do Not Track" signal to websites and online service you visit. The Company’s Website does not respond to "Do Not Track" signals or other mechanisms from a visitor's browser. If, in the future, we create a program or protocol to respond to such web browser "Do Not Track" signals, we will inform you of the details of that protocol in this Privacy Policy. To find out more about "Do Not Track," please visit https://www.allaboutdnt.com.
01.15. Google AdWords. This Website uses the Google AdWords in order to advertise on third party websites (including Google) to previous visitors to our site or to similar audiences online. This may result in you seeing an advertisement on the Google search results page, or a site in the Google Display Network. Google may include in-ads notice labels to disclose interest-based advertising to their users. Third-party vendors, including Google, use cookies to serve ads based on someone's past visits to the Website. Any data collected will be used in accordance with our own privacy policy and Google's privacy policy. Google reserves the right to display to users which remarketing lists users are on, along with the corresponding domain name. You can set preferences for how Google advertises to you using the Google Ad Preference Manager (https://www.google.com/settings/ads/onweb/), and you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.
01.16. Analytics Software. We and our third party tracking-utility partners use log files on our Service to automatically gather certain information, including but not limited to internet protocol (“IP”) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data, for analytics purposes. Specifically, we analyse trends, administer the site, track users’ movements around the Website, and gather demographic information about our user base as a in the aggregate.
We use Google Analytics, which uses cookies and other, similar technologies to collect and analyse information about use of the Service and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources.
You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
01.17. Google Sign-In/Open-ID Providers. You may log into your account on our Website and/or access our Services using sign-in services such as Google Sign-In or an Open-ID provider. These services will authenticate your identity and provide you the option to share certain Personal Information with us such as your name and email address to pre-populate our registration form. You can learn more about Google Sign-In here (https://developers.google.com/identity/) and about Open-ID Connect here (https://developers.google.com/identity/protocols/OpenIDConnect).
01.18. Referrals. If you choose to use our referral service to tell a friend about our Services by email, we will ask for your friend’s email address, and send your friend a one-time email inviting them to visit our Website and inform them of our Services. We will only store your friend’s email address for the sole purpose of sending this one-time message and tracking the success of the referral program. Your friend may contact us at start@yourexchange.co to request that we remove this information from our database at any time.
01.19. If you submit any Personal Information relating to other people to us or to our service providers in connection with our Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
01.20. Testimonials, Ratings and Reviews. If you submit testimonials, ratings, or reviews of the Services directly on our Website, any Personal Information you include will be displayed on the Website. We may also partner with third-party service providers to collect and display ratings and review content on our Website. If you provide our third-party service providers with your Personal Information in the process of submitting your rating and review, the content and Personal Information collected by a third party will be posted on our Website, absent your express instruction not to do so. If you want your testimonial, rating, or review removed from our Website at any time, please contact us at start@yourexchange.co.
01.21. Opt-Out Policy. If, at any time after registering, you change your mind about receiving information from us or about the use of information volunteered by you, or if you prefer that we do not share your Personal Information with third parties for marketing purposes, please contact us at start@yourexchange.co.
01.22. Contact Us. If you have any questions or concerns relating to our use of your Personal Information, please email start@yourexchange.co. Additionally, you may reach us by postal mail at:
The Exchange Dubbo Pty Ltd
8 Tony McGrane Place
Dubbo, NSW, 2830.
Dated: 18 September 2018